cv

Coaching commercial Leading contact center teams Quality manager Offshoring Contact center management Establish E2E processes
code CG-BE-202010-387 on management.enligne-be.com en Belgique

Customer Care strategy development Offshoring Contact center management Establish E2E processes Leading Sales team & Operational organization KPI's setting Coaching Change managment Ordering flow enhancement

MR Ch... G...

...

NIVELLES 1400 Be

Expertise :

In the following industries:
Telecommunication Energie Contact center

Fields of practice:
Customer Care, Process, Commercial

Management teams your interventions may concern:
Direction commerciale Direction des Operations Direction Qualité

Types of interventions:
Quality officer Audit contact center Offshoring Process management

Training courses attended:
Leadership
Commerciales
Projet

Education:
Master en Economie politique


Others

Led training courses:

Computer skills:


Languages: Fr En 0

Some references:
Proximus
VOO
Reader's digest
ENI

Presentation sheet cretaed / updated on: 2020-10-12 13:11:42

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Presentation

  • Customer Care strategy development
  • Offshoring
  • Contact center management
  • Establish E2E processes
  • Leading Sales team & Operational organization
  • KPI's setting
  • Coaching
  • Change managment
  • Ordering flow enhancement
  • In charge of developing Telesales & WEB support activities.
  • Describe E2E process.
  • Define quality and quantity KPI's.
  • Define strategy to boost sales performance and Customer satifaction

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